Who We Are
House of Ahana is the data controller responsible for your personal data. This section tells you who we are, how to reach us, and what this policy applies to.
Data Controller Information
House of Ahana is a luxury interior design and bespoke art studio operating under the trading name House of Ahana. We act as the Data Controller for all personal data collected through this website and our design services.
- Trading Name: House of Ahana
- Registered Address: 30 Mill Road, Bradford, BD2 3GF, UK
- Email: hello@houseofahana.co.uk
- Phone: +44 77 1082 1757
- Website: www.houseofahana.co.uk
If you have any questions about how we handle your personal data, please contact us using the details above or via our Contact page.
What Data We Collect
We only collect the personal data that is genuinely necessary to provide our design services and respond to your enquiries. Below is a clear breakdown of the categories of data we may hold about you.
Personal Identification Data
When you interact with us, we may collect the following categories of personal data:
- Full name
- Email address
- Telephone number
- Home address or project address
Project & Design Information
When you engage us for interior design or bespoke artwork services, we may collect:
- Details about your home, rooms, or commercial space.
- Design preferences, mood board references, and lifestyle information.
- Project budget ranges and timescales.
- Photographs of your space that you choose to share with us.
Technical & Usage Data
When you visit our website, we may automatically collect:
- IP address and browser type
- Device type (desktop, mobile, tablet)
- Pages visited, time on page, and referral source
- Geographic location (country or city level only)
Communication Data
We retain records of any communications between you and House of Ahana, including emails, consultation notes, and appointment records.
How We Collect Your Data
Your data reaches us through different channels depending on how you interact with House of Ahana — whether that is through our website, a direct enquiry, or a third-party referral platform.
Directly From You
We collect personal data directly from you when you:
- Submit our Contact or Enquiry form on our website.
- Book a design consultation via our Appointment page.
- Email or telephone us directly.
- Engage us for a design or artwork project.
- Follow us or send us a direct message on social media platforms.
Automatically via Our Website
Certain technical data is collected automatically through cookies and analytics tools when you browse our website. Please see our Cookies section below for full details.
From Third Parties
Occasionally we may receive your details from third-party referral platforms such as Houzz, Bark, or a mutual referral, where you have given consent for your information to be shared with interior design professionals.
Why We Use Your Data & Legal Basis
Under UK GDPR, we must have a valid legal basis for every use of your personal data. Below we explain each purpose clearly, alongside the lawful basis we rely upon.
To Respond to Enquiries
Legal Basis: Legitimate Interests — We use your contact details to respond to enquiries submitted via our website or email, as it is in our legitimate interest to communicate with prospective clients.
To Provide Interior Design Services
Legal Basis: Contract Performance — When you commission us for design or artwork services, we use your personal and project data to deliver those services, manage your project, and fulfil our contractual obligations to you.
To Book and Manage Appointments
Legal Basis: Contract Performance / Legitimate Interests — We use your contact details to schedule, confirm, and follow up on design consultations you have booked with us.
To Send Marketing Communications
Legal Basis: Consent — We will only send you newsletters, design updates, or promotional communications if you have explicitly opted in to receive them. You may withdraw your consent at any time by contacting us at hello@houseofahana.co.uk.
To Improve Our Website & Services
Legal Basis: Legitimate Interests — We analyze anonymized website usage data to understand how visitors interact with our site, improve user experience, and optimize our content and services.
To Comply with Legal Obligations
Legal Basis: Legal Obligation — We may process your data where necessary to comply with applicable UK laws, regulations, or lawful requests from regulatory authorities.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to function correctly and to help us understand how visitors use our site. This section explains what cookies we use and how you can control them.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function correctly, remember your preferences, and gather analytical data about visitor behavior.
Cookies We Use
- Essential Platform Cookies (Required): These cookies are required for our website to function correctly and cannot be disabled. They are set by our Odoo website platform and include session_id (to maintain your active session) and frontend_lang (to remember your language preference).
- Analytics Cookies (Optional): We use Google Analytics to understand how visitors use our website. This data is anonymised and used solely to improve our site. Google Analytics cookies include _ga, _gid, _gat, and _gac_* (Google).
- Functional Cookies (Optional): These remember your preferences and interaction history on our website. They include UTM-based cookies (utm_campaign, utm_source, utm_medium) used to understand which channels bring visitors to our site.
- Advertising & Marketing Cookies (Optional): Used to measure the performance of any advertising campaigns we may run. These include __gads and __gac (Google). You may opt out of advertising cookies at any time via the Network Advertising Initiative opt-out page.
Your Cookie Choices
In accordance with the UK Privacy and Electronic Communications Regulations (PECR), you have the right to accept or decline non-essential cookies. You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
Google Analytics
We use Google Analytics, operated by Google LLC. For information on how Google processes data, please refer to Google's Privacy Policy. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Third Parties & Data Sharing
We do not sell your personal data. We only share it with trusted third-party service providers where strictly necessary to deliver our services or comply with the law.
Our Principle
House of Ahana does not sell, rent, or trade your personal data to third parties. We only share your data where strictly necessary to provide our services or comply with legal obligations.
Service Providers & Data Processors
We may share data with trusted third-party service providers who act as data processors on our behalf. These include:
- Odoo: Our website platform and CRM system. Data may be stored on Odoo's servers.
- Zoho Mail: Our business email platform, used to communicate with clients.
- Google: Google Analytics (anonymized website analytics) and Google Search Console.
- Appointment Scheduling Tools: Any third-party booking tool connected to our Appointment page.
All third-party processors are contractually required to handle your data securely and only for the purposes we specify.
Legal Requirements
We may disclose your personal data if required to do so by law, a court order, or a request from a regulatory authority such as the Information Commissioner's Office (ICO).
International Data Transfers
Some of our service providers operate outside the United Kingdom. Where your data is transferred internationally, we ensure appropriate safeguards are in place as required by UK GDPR.
Where Your Data May Be Processed
Some of our third-party service providers (such as Google and Odoo) may process data outside of the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements, including Standard Contractual Clauses or adequacy decisions recognized under UK law.
How Long We Keep Your Data
We retain your personal data only for as long as necessary for the purpose it was collected, or as required by law. Below are the specific retention periods we follow.
Retention Periods
- Enquiry data (non-clients): Up to 12 months from the date of last contact, unless you become a client.
- Client project data: Up to 6 years from project completion, in accordance with UK contractual and tax law requirements.
- Financial records: 6 years, as required by HMRC regulations.
- Marketing consent records: Until you withdraw your consent or request deletion.
- Website analytics data: Up to 26 months (Google Analytics default retention).
Data Deletion
Once the applicable retention period has expired, your personal data will be securely deleted or anonymized. You may also request early deletion of your data — please see Your Rights below.
Your Rights Under UK GDPR
UK GDPR gives you significant rights over your personal data. These rights apply to all data we hold about you, and we are committed to honoring each one promptly and transparently.
Overview of Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:
1. Right of Access
You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR). We will respond within one calendar month of receiving your request.
2. Right to Rectification
If the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
3. Right to Erasure ("Right to be Forgotten")
You may request that we delete your personal data where there is no compelling reason for us to continue processing it, subject to any legal retention obligations we must fulfil.
4. Right to Restrict Processing
You have the right to request that we limit how we use your personal data in certain circumstances, such as where you contest the accuracy of the data.
5. Right to Data Portability
Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
6. Right to Object
You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis. You also have the absolute right to object to your data being used for direct marketing purposes.
7. Right to Withdraw Consent
Where we process your data based on your consent (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.
How to Exercise Your Rights
To exercise any of the above rights, please contact us at hello@houseofahana.co.uk or in writing to our address at 30 Mill Road, Bradford, BD2 3GF, UK. We will respond within one calendar month. We may need to verify your identity before processing your request.
Project & Lifestyle Data
As a luxury interior design and art curation studio, we need to understand how you live. We may collect property floor plans, architectural details, budget requirements, and specific lifestyle preferences necessary to execute your project flawlessly.
Children's Privacy
House of Ahana's website and services are intended for adults only. We do not knowingly collect or process personal data relating to children under the age of 13.
Age Restriction
Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under the age of 13. If we become aware that we have inadvertently collected data from a child, we will delete it promptly. If you believe we may have collected data from a child, please contact us immediately.
Data Security
Protecting your personal data is a priority. We apply appropriate technical and organizational security measures to safeguard your information against unauthorized access, loss, or misuse.
Our Security Measures
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, alteration, or disclosure. These measures include:
- HTTPS encryption across our website
- Secure email communications via Zoho Mail
- Restricted access to personal data on a need-to-know basis
- Regular review of our data handling practices
Data Breach Notification
As a luxury interior design and art curation studio, we need to understand how you live. We may collect property floor plans, architectural details, budget requirements, and specific lifestyle preferences necessary to execute your project flawlessly.
Complaints & Data Protection Complaints Process
If you have a concern about how we handle your personal data, we encourage you to contact us first so we can resolve it directly. You also have the right to escalate to the ICO at any time.
Contact Us First
In accordance with the Data (Use and Access) Act 2025, we have established a clear data protection complaints process. If you have any concern about how we handle your personal data, we ask that you first contact us directly so we can resolve the matter promptly:
- Email: hello@houseofahana.co.uk
- Post: House of Ahana, 30 Mill Road, Bradford, BD2 3GF, UK
We will acknowledge your complaint within 5 working days and aim to resolve it within one calendar month.
Escalate to the ICO
If you are not satisfied with our response, or if you believe we are processing your personal data unlawfully, you have the right to lodge a complaint with the UK's supervisory authority:
- Information Commissioner's Office (ICO)
- Website: ico.org.uk
- Helpline: 0303 123 1113
Changes to This Policy
We review and update this Privacy Policy periodically to reflect changes in our services, practices, or applicable data protection law. The effective date at the top of this page will always show the most recent revision.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make significant changes, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch:
- Email: hello@houseofahana.co.uk
- Phone: +44 77 1082 1757
- Address: House of Ahana, 30 Mill Road, Bradford, BD2 3GF, United Kingdom
- Website: www.houseofahana.co.uk/contactus
This policy was prepared in accordance with UK GDPR, the Data Protection Act 2018, the Data (Use and Access) Act 2025, and ICO guidance. It does not constitute legal advice. House of Ahana recommends seeking independent legal counsel for specific data protection queries.