Terms & Conditions

Definitions

The following key terms are used throughout these Terms and Conditions. Understanding them will help you navigate the agreement clearly.

Key Terms Explained

1. "House of Ahana" / "Designer" / "We" / "Us": Refers to House of Ahana, a luxury interior design and bespoke art studio operating under the trading name House of Ahana, with registered address at 30 Mill Road, Bradford, BD2 3GF, United Kingdom.

2. "Client" / "You": Refers to any individual or entity that enquires about, books, or engages the services of House of Ahana.

3. "Project": The interior design scope of work agreed between House of Ahana and the Client as set out in the Proposal.

4. "Proposal": The written quotation, scope of work, or fee proposal issued by House of Ahana to the Client outlining the agreed services, deliverables, and fees.

5. "Services": Any interior design services, online or in-person consultations, bespoke artwork commissions, FF&E procurement, turnkey project management, or related services provided by House of Ahana.

6. "Deliverables": Any design concepts, mood boards, space plans, material specifications, drawings, or commissioned artworks produced by House of Ahana as part of the agreed Proposal.

7. "FF&E": Furniture, Fixtures, and Equipment sourced or recommended by House of Ahana on behalf of the Client.

Our Services

House of Ahana offers three core service areas. Each service is bespoke, founder-led, and tailored to the individual Client's needs. The following sub-services — including online consultations, FF&E procurement, project coordination, and bespoke artwork commissions — are included within or offered alongside our core services as agreed in the written Proposal.

Residential Interior Design

Our residential interior design service covers the complete transformation of private homes and living spaces. This includes initial consultation and discovery, concept development, space planning, mood board creation, color and material specification, furniture and lighting sourcing, project coordination, contractor liaison, and final styling. Sub-services such as FF&E procurement, online design consultations, and bespoke artwork commissions may be included within this service or offered as standalone additions, as set out in the agreed Proposal.

Commercial Interior Design

We design refined and functional interiors for boutique commercial spaces including cafés, offices, retail environments, and hospitality venues. Our commercial service encompasses spatial planning, concept design, material and furniture specification, contractor coordination, and turnkey delivery where required.

Turnkey Interior & Styling

Our turnkey service provides a seamless, end-to-end design and implementation experience — from initial concept through to final styling and installation. We manage every detail of the project on the Client's behalf, including procurement, trades coordination, and styling, ensuring a fully completed and beautifully presented space upon handover.

Included & Additional Sub-Services

• Online & In-Person Design Consultations — professional design advice provided remotely or at the Client's property.
• FF&E Procurement — furniture, fixtures and equipment sourced and managed on the Client's behalf.
• Project Coordination — contractor and supplier liaison throughout the project.
• Bespoke Artwork Commissions — original hand-painted canvases created exclusively for the Client's space.

Proposals & Agreements

A clear written agreement protects both you and us. This section explains how our working relationship is formally established.

How a Contract is Formed

A legally binding contract between House of Ahana and the Client is formed when the Client accepts our written Proposal — either by signing and returning it, by making payment of the agreed deposit, or by confirming acceptance in writing via email. The contract incorporates all of the Terms and Conditions set out on this page.

Validity of Proposals

All Proposals issued by House of Ahana are valid for 30 days from the date of issue, unless otherwise stated. After this period, fees and availability may be subject to change. We reserve the right to withdraw a Proposal at any time prior to the Client's formal acceptance.

Scope of Work

The Proposal will clearly set out the agreed scope of work, deliverables, fees, and estimated timeline. Any work requested by the Client that falls outside the agreed scope will be treated as additional work and will require a separate written Proposal and acceptance before we proceed.

Fees & Payment

Clear and transparent fee arrangements ensure a smooth working relationship. Please review this section carefully before engaging our services.

Deposit Requirement

A non-refundable deposit of 50% of the total agreed design fee is required before any design work commences. Work will begin upon receipt of the cleared deposit payment. The remaining 50% balance is due upon completion and delivery of the agreed Proposal deliverables, unless a different payment schedule has been agreed in writing.

Please note: The deposit is non-refundable in all circumstances, as it covers the initial time, research, and creative resources invested in your project from the outset.

Online Consultation Fees

Online and in-person consultation fees are payable in full prior to the scheduled appointment. Once your appointment is confirmed, the consultation fee is non-refundable. You may reschedule your appointment with a minimum of 48 hours' notice. Failure to provide 48 hours' notice or non-attendance will result in the full fee being forfeited.

Bespoke Artwork Payment

Commissioned artwork requires a 50% deposit upon agreement of the commission brief. The remaining balance is due upon completion and prior to delivery or collection of the artwork. No artwork will be released until full payment has been received.

FF&E Procurement Payments

Where House of Ahana sources furniture, fixtures, or equipment on the Client's behalf, the Client will be required to pay for all goods in full prior to ordering. House of Ahana will issue a separate invoice for all procurement items. We do not hold goods on credit on behalf of clients.

Additional Work

Any additional services or work requested beyond the original agreed Proposal will be quoted separately and confirmed in a revised or supplementary written Proposal. We will not proceed with additional work until the Client has accepted the revised Proposal in writing.

Late Payment

All invoices are due within 14 days of the date of issue. House of Ahana reserves the right to charge statutory interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, at a rate of 8% per annum above the Bank of England base rate. We also reserve the right to suspend work until outstanding invoices are settled in full.

Accepted Payment Methods

Payment may be made by bank transfer (BACS), or other methods confirmed at the time of invoicing. All fees are quoted and invoiced in British Pounds (GBP). International clients are responsible for any applicable bank transfer charges or currency conversion fees.

Cancellation & Termination

This section sets out the terms that apply should either party need to bring the working relationship to an end before the agreed project is complete.

Cancellation by the Client

If the Client wishes to cancel the project after acceptance of the Proposal and payment of the deposit, the following applies:

• The deposit paid is non-refundable in all circumstances.
• If significant design work has been completed at the point of cancellation, House of Ahana reserves the right to invoice for additional time and resources invested, proportionate to the work completed.
• Any goods already ordered on the Client's behalf must be paid for in full and cannot be cancelled, as these will typically have been custom-ordered or confirmed with suppliers.

Cancellation by House of Ahana

House of Ahana reserves the right to terminate the agreement in the following circumstances:

• The Client fails to make payment within the agreed timeframe.
• The Client fails to provide necessary information, approvals, or access to the property within a reasonable timeframe, preventing us from delivering our services.
• The Client's conduct is unreasonable, abusive, or makes continuation of the working relationship untenable.

In such circumstances, House of Ahana will issue a final invoice for all work completed to date. Any deposit or prepayment held will be applied against outstanding fees, with any remainder returned to the Client.

Project Pauses

If a project is paused by the Client for a period exceeding 60 days, House of Ahana reserves the right to treat the project as cancelled and apply the cancellation terms set out above. Restarting a paused project may be subject to a revised Proposal and updated fees.

Client Responsibilities

A successful design project is a collaborative process. Your engagement, timely feedback, and honest communication are essential to delivering the best possible outcome.

Providing Accurate Information

The Client is responsible for providing accurate, complete, and timely information, including property dimensions, existing fixtures, budget parameters, lifestyle requirements, and any relevant planning or building constraints. House of Ahana cannot be held responsible for errors, delays, or additional costs arising from inaccurate or incomplete information provided by the Client.

Property Access

Where in-person services are required, the Client must provide safe and reasonable access to the property at agreed times. If access is delayed or denied, House of Ahana reserves the right to charge for any time lost as a result.

Timely Approvals & Feedback

The Client agrees to review design proposals, mood boards, and specifications in a timely manner and to provide clear, constructive feedback within the timeframe agreed at the outset of the project. Delayed feedback may impact the project timeline, for which House of Ahana will not be held responsible.

Final Design Decisions

All final decisions regarding design choices, material selections, furniture purchases, and project approvals rest entirely with the Client. House of Ahana provides professional recommendations based on expertise and experience, but we cannot be held responsible for the outcome of decisions made by the Client, including decisions that differ from our recommendations.

Health & Safety

The Client is responsible for ensuring that the property is safe for our team and any contractors to access and work in. House of Ahana and its representatives will not attend a property that presents an unreasonable risk to health and safety.

Intellectual Property

Creative work takes considerable time, skill, and investment to produce. This section explains how intellectual property rights apply to the work we create for you.

Ownership of Design Work

All design concepts, mood boards, space plans, drawings, material specifications, visual presentations, and any other creative Deliverables produced by House of Ahana remain the intellectual property of House of Ahana until full and final payment has been received. Upon receipt of full payment, the Client is granted a non-exclusive, non-transferable license to use the Deliverables solely for the purpose of implementing the agreed Project at the specified property.

Restrictions on Use

The Client may not reproduce, share, sell, adapt, or use our design work for any purpose other than the agreed Project without prior written consent from House of Ahana. Our Deliverables are issued in standard, non-editable formats. If the Client requires editable files (such as CAD drawings), this must be requested and agreed in advance and may be subject to an additional fee.

Bespoke Artwork & Copyright

Original paintings, commissioned artworks, and illustrations created by Ahana Majumdar are protected by copyright under the Copyright, Designs and Patents Act 1988. The Client purchases the physical artwork only. The copyright and all reproduction rights remain with the artist unless expressly assigned in writing. The Client may not reproduce, print, or commercially exploit commissioned artworks without written permission from House of Ahana.

Portfolio & Promotional Use

House of Ahana reserves the right to photograph, film, and feature completed projects — including images of the Client's property — in our portfolio, on our website, and across our social media and marketing channels. If the Client does not wish their project to be featured publicly, they must advise us in writing before the project commences. Where agreed, all images will be handled with sensitivity and the Client's privacy will be respected.

Third-Party Materials

The Client warrants that any materials, documents, images, or references provided to House of Ahana do not infringe the intellectual property rights of any third party. The Client agrees to indemnify House of Ahana against any claims arising from third-party intellectual property infringement caused by materials supplied by the Client.

FF&E Procurement & Third Parties

Where House of Ahana sources furniture, fixtures, and equipment on your behalf, or recommends third-party contractors, the following terms apply.

Procurement on Client's Behalf

Where House of Ahana sources and orders FF&E on the Client's behalf, we act as the Client's agent. All goods are ordered in the Client's name and for the Client's benefit. The Client must pay for all goods in full prior to ordering. House of Ahana is not responsible for manufacturer defects, shipping delays, price changes, or items being discontinued after the order has been placed.

Goods Inspection on Delivery

All goods must be inspected by the Client upon delivery. Any damage, defects, or discrepancies must be reported to House of Ahana immediately and no later than 48 hours after delivery. We will use reasonable efforts to assist with any valid warranty or manufacturer claims, but the manufacturer or supplier remains ultimately responsible for resolving product issues.

Third-Party Contractors & Suppliers

House of Ahana may recommend contractors, tradespeople, architects, or suppliers as part of the design process. All such recommendations are made in good faith and based on our professional experience. However, any contract between the Client and a third-party contractor is entirely separate from our agreement. House of Ahana is not a party to those arrangements and is not liable for the quality, conduct, costs, or actions of any third party.

Procurement Margins

House of Ahana may access trade pricing on certain goods and materials. Where goods are procured on the Client's behalf, the Client acknowledges that a procurement margin or handling fee may apply. Any such margin or fee will be disclosed in the relevant Proposal or invoice.

Liability

This section sets out the extent of our responsibility to you and the circumstances under which our liability may be limited.

Our Standard of Service

House of Ahana will provide all services with reasonable skill and care, in accordance with the standards commonly expected of a professional interior design studio. We aim to deliver design solutions that reflect the agreed brief and meet your expectations, whilst acknowledging that interior design is an inherently subjective and creative discipline.

Limitation of Liability

Subject to the provisions below, the total liability of House of Ahana to the Client — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total fees paid by the Client to House of Ahana for the relevant project or service. We are not liable for indirect, consequential, incidental, or unforeseeable losses, including loss of profit, loss of business, or damage to reputation.

What We Cannot Limit

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence or that of our employees or contractors.
• Fraud or fraudulent misrepresentation.
• Any liability that cannot be lawfully excluded or limited under applicable UK law, including the Consumer Rights Act 2015.

Events Outside Our Control

House of Ahana will not be liable for any delay or failure to perform our obligations where such delay or failure arises from circumstances beyond our reasonable control, including but not limited to: supply chain disruptions, manufacturer delays, extreme weather, acts of government, or other force majeure events. We will notify the Client promptly if such circumstances arise and will make reasonable efforts to minimize the impact on the project timeline.

Refund Policy

Due to the bespoke and personalized nature of our services, our refund policy reflects the creative investment made in every project from the outset.

Interior Design Services

Refunds are not available once design work has commenced. The deposit paid at the outset is non-refundable in all circumstances. If the Client is dissatisfied with our design work, we ask that they raise their concerns as soon as reasonably possible. We will make reasonable efforts to address and resolve any issues raised. Dissatisfaction with design recommendations or aesthetic preferences alone does not form a basis for a refund, as all final decisions rest with the Client.

Online Consultations

Online and in-person consultation fees are non-refundable once the appointment has been confirmed. Rescheduling is available with a minimum of 48 hours' notice. We reserve the right to cancel a consultation if the Client fails to attend without prior notice, and no refund will be issued in such circumstances.

Bespoke Artwork Commissions

Commissioned artworks are entirely bespoke and created to order. Once the commission brief has been agreed and work has commenced, the deposit is non-refundable. The final balance is due upon completion. If the Client has specific concerns about the artwork during the creation process, they should raise these promptly so adjustments can be made in line with the agreed brief.

Consumer Rights

Nothing in this refund policy affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation. If our services are not provided with reasonable skill and care, you may be entitled to a remedy under applicable law.

Confidentiality

We treat all information shared with us during the design process with the utmost discretion and professionalism.

Client Information

All personal information, lifestyle details, budget information, and property-specific data shared by the Client with House of Ahana will be treated as strictly confidential. We will not share, disclose, or use this information for any purpose other than delivering the agreed services, without the Client's prior written consent.

Third-Party Disclosure

Where it is necessary to share limited project information with third-party suppliers, contractors, or tradespeople in order to deliver our services, we will do so only to the extent necessary and will ensure such parties are bound by appropriate confidentiality obligations.

Personal Data

The collection and processing of your personal data is governed by our Privacy Policy, which forms part of your agreement with us. Please read our Privacy Policy carefully to understand how we collect, use, and protect your personal information.

Website Use

The following terms apply to your use of our website at www.houseofahana.co.uk.

General Website Terms

The content published on www.houseofahana.co.uk — including text, images, design work, artwork, and other materials — is provided for general information and marketing purposes only. While we make every effort to ensure accuracy, House of Ahana does not warrant that all website content is complete, current, or free from errors. We reserve the right to update, amend, or remove any content at any time without notice.

Intellectual Property on the Website

All content on our website, including photography, artwork, design work, text, logos, and branding, is the intellectual property of House of Ahana or its licensed contributors and is protected by copyright. You may not reproduce, copy, distribute, or commercially exploit any website content without our prior written permission.

External Links

Our website may contain links to third-party websites for reference or convenience. House of Ahana is not responsible for the content, accuracy, or privacy practices of any third-party websites and does not endorse them. Accessing third-party websites is at your own risk.

Cookies

Our use of cookies is governed by our Cookie Policy. By continuing to use our website, you consent to our use of cookies as described therein.

Governing Law

These Terms and any disputes arising from them are subject to the laws of England and Wales.

Jurisdiction

These Terms and Conditions, and any contract formed between House of Ahana and the Client, are governed by and construed in accordance with the laws of England and Wales. Both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim — including non-contractual disputes — arising out of or in connection with these Terms or our services.

Dispute Resolution

In the event of any dispute, we encourage both parties to first attempt to resolve the matter amicably through direct communication. If a resolution cannot be reached, either party may seek mediation before pursuing formal legal action. This does not limit either party's right to seek urgent injunctive or other relief from a court where necessary.

Severance

If any provision or part of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable. If modification is not possible, the relevant provision shall be removed. The validity and enforceability of the remaining Terms shall not be affected.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, applicable law, or industry practice.

Policy Updates

The most current version of these Terms will always be available at www.houseofahana.co.uk/terms. The Effective Date at the top of this page reflects the date of the most recent revision. Where changes are material, we will make reasonable efforts to notify active clients. Your continued engagement with our services after any update constitutes your acceptance of the revised Terms.

Contact Us

If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please do not hesitate to get in touch with us directly:

Email: hello@houseofahana.co.uk

Website: www.houseofahana.co.uk/contactus